Returns & Exchanges

Returns & Exchanges

Return Instructions

Please follow the instructions on the return form included in your package and return your items within 7 days of receipt to the address below. Include your order # on the outside of the package.
HANNAH BELLA Returns
Order # _________
2600 NW 5th Ave
Miami, FL 
33127
All returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable and will be denied.

Return Processing

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

Non-Returnable Items

The following items are non-returnable. Credit will not be issued for the following:
  • All items purchased on sale.
  • Hair accessories.
  • Intimates, bodysuits or swimwear.
  • All vintage items.

Refunds

Refunds or store credit will be offered if merchandise is returned within 7 days of receipt. You will have to pay additional shipping for any exchange or return.

EXCHANGE VIA PHONE

  1. Contact Customer Care
  2. Please reference your order number and item that you will be returning
EXCHANGE VIA WEBSITE
  1. Place a new order online
  2. Contact Customer Care
  3. Please reference your old and new order number

 

Contact Customer Care:

(305) 572 1014
M-F 9:00AM – 5:00PM EST and Sat 9:00AM - 5:00PM EST